Tenant Screening
We work hard to find the right tenant for your investment
How We Screen Your Rental Applicants
The hardest part for owners who manage their own homes is tenant screening. A professional property manager knows the fair housing laws and knows the questions to ask to get the best information. A professional property manager can reduce your risk and find high quality tenants.
Our comprehensive tenant screening process includes the following:
- Credit score and history
- Employment verification
- Income verification
- Eviction history
- Criminal history
Our process has proven to be successful. We find tenants who stay longer and we have an extremely low eviction rate.
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Owner or Renter?
As Your Rio Rancho Property Manager, We Take Care of Everything.
Marketing
Marketing sets the stage for a successful investment property. Kellogg Agency provides an expert market analysis in combination with years of experience in our market to price each property to maximize your return on investment.
Tenant Screening
We conduct extensive screening which includes evaluating income and employment, reviewing credit score and history, and performing a background check for all applicants. We follow all local, state, and federal laws concerning screening and fair housing. We also utilize a screening service for pets, service animals, and emotional support animals.
Rent Collection
We have a strict lease that says rent is due on the 1st of the month and is late on the 2nd. Tenants pay rent through their online portal. We allow credit card, ACH, and cash payments. We issue notices when a tenant doesn’t pay on time or a payment is returned.
Maintenance
We hire vendors that are licensed and insured, respond quickly, do the job well, know how to communicate with tenants, and who charge fair prices. We conduct move in and move out inspections. We also do annual interior inspections at no charge to owners.
Financial Reporting
We are committed to accurate and timely accounting. We follow the strictest accounting guidelines when taking care of your money. We use the latest in property management software. The Owner Portal allows owners to see real-time accounting, print reports, access files, and make payments, when necessary. Our owners get paid via direct deposit.
Evictions
In the unfortunate event that a tenant needs to be evicted, we will coordinate an uncontested eviction. We know the law and most evictions are handled with one visit to the court. It takes about 2-3 weeks to get an eviction in Rio Rancho or Albuquerque.
Our Benefits
- Comprehensive screening reduces evictions
- Rent properties quickly for higher rent
- Smart Lockbox system for vacancies
- Custom lease that protects owners
- Online portal for owners and tenants
- Free property evaluation
- Free direct deposit
- No management commission on vacant property
- Low manager to property ratio
- Friendly, knowledgeable staff
- Emphasis on continuing education
- Members of the National Association of Residential Property Managers (NARPM)
Our Team
- Honest
- Responsive
- Dependable
- Experienced
- Knowledgeable
you’re protected with our guarantees
Results Guarantee
With our Results Guarantee we don't get paid until you do! We do all the work up front and you don’t pay us until we find a qualified tenant. That means we aggressively market and show your property, screen the tenants, handle all of the paperwork, and perform a move in inspection...all before we get paid.
Lease Placement Guarantee
Our Lease Placement Guarantee states that if a tenant does not fulfill at least 12 months of their first lease term, we will find you a new tenant for free.
Pet Guarantee
Our Pet Guarantee protects you from pet damage! For any pet that we approve, we guarantee our Owners up to $3,000 in damage protection for any pet damage above and beyond what the security deposit covers.
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Rio Rancho Property Management Services
We Struck Gold!
“I love to brag about the Kellogg Agency. Several years ago, we began to invest in rental houses. A friend recommended the Kellogg Agency, and we struck GOLD!”
“The agency personnel are professional, skilled, friendly and extremely knowledgeable about the rental business and the local market. Their contracts are great, they have supported us as owners, and have handled ALL the details of property management. COMPLETELY recommend!”
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Rio Rancho Property Management Services
In the Market to Buy Rental Homes
“I did not have a lot of experience with property managers. I contacted Kellogg Agency because they were located in Rio Rancho and I was impressed with their web site.”
“I was in the market to buy some rental houses and I asked them what type of properties I should consider. They gave me some great recommendations on size, features and location.”
“Kellogg has been managing my rental houses since 2014. They are very good at keeping tenants by being responsive to their needs. When a tenant does leave, they will coordinate all cleaning and repairs and get the house re-rented in a surprisingly short period of time.”
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Rio Rancho Property Management Services
Deliver What They Promise
“I’ve been using Kellogg Agency to manage our rental properties since 2014. They have managed tenant move-in and move-out, broken leases, and repairs (and they have always had a reasonably priced contractor in their Rolodex). What makes this Agency a winner is the fact that they deliver on what they promise. They take good care of us.”
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Rio Rancho Property Management Services
Minimal Vacancies and No Headaches
“Our rental properties in New Mexico have been managed by Courtney of Kellogg Agency since 2005. We couldn’t be more satisfied. Our 3 homes have always been rented with minimal vacancies and no headaches. I always follow Courtney’s recommendations as her knowledge of tenant relations is extremely high and dependable. An additional benefit. Around Christmas I told Courtney we needed to sell a property to make our new home purchase here in California. She got right on it and sold and closed the escrow on 3/29. She did a terrific job. I highly recommend her services.”
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Rio Rancho Property Management Services
Detailed Year-End Report
“As an out of state owner of property being managed by Kellogg I appreciate the responsiveness of the staff to the questions that I sometimes have. I feel like they really care about me as a client and they are patient with me. ”
“A second thing I appreciate is the end of year detailed report that they send out for each property. It shows all of the income for the year on each property and all of the expenses incurred by each property. This is incredibly helpful at tax time.”
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Rio Rancho Property Management Services
Awesome!
“Awesome! I just love Kellogg Agency! Thank you!”
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Rio Rancho Property Management Services
Value Their Vetting Process
“We chose Kellogg Agency because my sister had researched property managers in the area for her rental properties and she had selected Kellogg. We have been extremely pleased with Kellogg since they began managing our properties in 2014. We value their vetting process that results in a rare tenant turnover because of a tenant’s inability to pay rent. We especially appreciated Kellogg when we had a fire at one of our properties; Courtney was onsite with the Fire Department at the time of the fire and she remained involved with the Fire Marshall and Insurer throughout the insurance claim process. By quickly coordinating with vendors, Kellogg had the rental unit available for occupancy in less than two weeks. We trust Kellogg to make the right decisions when it comes to vetting tenants and to choosing vendors that are reliable, competent and reasonable in cost.”
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Rio Rancho Property Management Services
Hard Work
“I appreciate all of the hard work that you all do on our behalf.”
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Rio Rancho Property Management Services
Highly Recommend Your Services
“Your company has been awesome and we appreciate everything you have done for us. We have and would highly recommend your services.”
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Rio Rancho Property Management Services
Friendly and Professional Staff
“Kellogg Agency managed my property since 2005 and did an excellent job in finding qualified, long term tenants. Over an eleven year period my property was rarely vacant. Any repairs or upgrade related issues were quickly and professionally resolved. Never once did I have any concerns how the property was being managed. Additionally, all the staff was extremely friendly and professional when contacting the office and very thorough when answering questions or following up on repair related inquiries. In June of 2016 the property was put on the market and Kellogg Agency handled the sale of the property which went off without a hitch. I would definitely use them again in the future.”
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Rio Rancho Property Management Services
Nobody Better
“I appreciate all your great work at managing my property couldn’t get anybody better than you guys. Thank you so much.”
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Rio Rancho Property Management Services
I Picked the Right Crew
“You guys are great. I picked the right crew. ”
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Rio Rancho Property Management Services
Great to Work With
“Just signed [sale] docs! Thanks to you all for helping make this happen. I’ve been with Kellog since I bought this place back in 2005 (!) and you have been so great to work with. Peace to you all and every good.”