Maintenance Request
Inform Us of a Maintenance Issue
Maintenance Info
Simply submit a work request and we will address your maintenance issue.
If this is a life threatening emergency call 911 immediately.
Tenant Responsibilities
Your lease provides details about who is responsible for what maintenance. Tenants are also responsible for the cost of any repairs that are the result of neglect, misuse, and/or damage. NM state law states that something being dirty is not considered normal wear and tear. Tenants responsibilities include, but are not limited to:
- Changing light bulbs
- Changing furnace and AC filters (not evaporative cooler pads)
- Resetting breakers and GFCI switches
- Replacing batteries in smoke and carbon monoxide detectors
- Replacing batteries in garage remotes
- Removing weeds, watering plants and trees, and performing yard maintenance
- Setting and monitoring auto sprinkler systems for the yard
- Unclogging toilets
- Unclogging and resetting garbage disposal
- Making sure garage door sensors are aligned
- Pest control
Frequently Asked Questions
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What is considered an emergency?
Emergencies are very rare. These things are emergencies:- • No heat
- • Gas and water leaks should be reported directly to the utility companies, then call us
- • Fire, call 911 then call us
- • An entry door is broken and you cannot secure the house
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What things are NOT emergencies?
These things are important but are not considered emergencies:- • No air conditioning
- • No hot water
- • A broken appliance
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How do I submit a work request?
All work requests must be submitted through the Tenant Portal. You can also track the status of a work request in your Tenant Portal. -
How long does it take to get something fixed?
All repair requests are addressed and assigned to vendors within two business days. Repair time depends on what needs to be done. Minor plumbing repairs are generally scheduled within 24 hours. Appliance repairs can take up to a week or more. If a repair is expensive and requires an owner’s permission, then it may take two or more weeks to complete the repair. Repairs that are not health or safety related may be scheduled after a tenant moves out. -
Why was I charged for a repair?
You will be charged for any repair that is your responsibility per your lease. Also, if the repair is due to damage, neglect or misuse, then you will be charged for that repair. This includes flipped circuit breakers and GFCI switches, clogged sinks and garbage disposals, dead trees or bushes, pet damaging watering lines, etc. -
Can I paint?
No. -
Can I hang things on the walls?
We want you to make your rental house a home. We recommend using Command® products for hanging pictures, posters, decorations, etc. Small nail holes will not be counted against your deposit unless we have to refinish an entire wall. Hanging a flat screen TV or other large, heavy objects is considered damage and any repair will be charged to your deposit. A wall covered in thumb tack holes is considered damage. Do not apply wallpaper or wallpaper borders to walls. Do not hang anything from the ceilings. -
Can I install a new jack or line for cable, satellite tv, or internet?
See the Cable, Satellite, and Internet Installation Instructions.